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I firmly believe in collaborative planning, where we work hand in hand to curate bespoke itineraries that reflect your unique travel desires. With a sharp focus on personalized attention, meticulous detail, and an unwavering passion for crafting remarkable travel experiences, I'm dedicated to helping you maximize the enjoyment of every journey. Let's embark on an adventure tailored just for you.
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How do you select a time window for a Genie+ attraction?For Genie+ attractions, navigate to your "Tip Board" where you can only book the next available time window, which could be as soon as five minutes later or hours away. You cannot make them in advance for times that are later in the day. Click on "Book Experience." The next page will confirm the arrival window (note: due to demand, this can change), show if you have any overlapping plans and you can adjust your party, if needed, before you officially book it.
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Can you edit your Genie+ reservation?Yes! Guests can now easily modify a Genie+ reservation instead of having to cancel and rebook. You may change the selected attraction to a different attraction within the same theme park or the time window (as well as the party members). Thanks to this game-changing update, you can have more flexibility with your Genie+ plans without having to sacrifice the two-hour waiting period to make your next one! We recommend refreshing so that if you see a better time pop up, you can adjust it and not have to risk losing that reservation.
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How soon can you make another Genie+ attraction selection if you can only get one at a time?You can make another Genie+ selection when one of the following happens (whichever comes first): You tap in for your last booked Genie+ reservation. The window for your last booked Genie+ reservation passes. It's 120 minutes after the park opened (if you made your first res at 7 a.m.). It's been 120 minutes after making a reservation during normal park hours.
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Can you book more than one experience?You can only make one Genie+ selection at a time, but you can hold overlapping Genie+ selections because there is a two-hour window before you're able to select another one. You can also purchase an individual Lightning Lane selection that overlaps with a Genie+ selection. It is possible to join a virtual queue (when in use) AND purchase an Individual Lightning Lane selection for the same ride, thus granting you the ability to ride twice in a day.
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But what if my Genie+ return time window is more than two hours away?As we mentioned before, you can only select the next available time. So, if it's a particularly busy day, you might find that, when you're looking at noon, the next available time for a popular ride could be 7 p.m. Snag it anyway! Your ability to make Genie+ selections will be frozen for two hours, but starting at 2 p.m., you can make another Genie+ selection for another ride. If that ride is more than two hours away, then, at 4 p.m., you can make one more, and so on.
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How does Genie+ work if you're park hopping?If wanting to use Genie+ in multiple parks in one day, be sure to purchase the multiple-park option. Let Genie know that you're park hopping by going to the "My Day" tab and selecting which park(s) you'll be hopping to and during which hours, so Genie can make recommendations based on your park hopping plans.
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If you cancel a Genie+ reservation, did you use your only chance for that attraction?No! Because you can only use Genie+ access once per attraction, you do need to modify it if you wish to change your arrival time. If you miss your window and do not successfully cancel or modify it, you will not be able to make another reservation for that attraction. We missed our arrival window for Buzz Lightyear's Space Ranger Spin. The reservation did not disappear right away, but when we checked 15 minutes later, it was gone. We attempted to make another but could not because we were ineligible since we "used" it already.
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What if the attraction that you have a Genie+ or individual Lightning Lane selection for breaks down?Don't worry! There are certain recovery efforts that the cast members will be able to implement, in case this happens. For instance, if you paid for an individual Lightning Lane selection that you haven't used yet but it breaks down and never reopens, a refund or gift card may be offered. If the ride breaks down after you've already scanned in and are waiting in line, then you may not be able to get a refund, but they could issue a Multiple Experiences Pass or a different return time window instead. Cast members will take care of you! Look for the blue Customer Experience umbrellas.
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Is Genie+ available during Early Theme Park Entry, Extended Evening Hours or After Hours events?No, Genie+ and the individual Lightning Lane selections are only available during normal park hours.
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Can I book for multiple people?Yes! You can reserve Genie+ or individual Lightning Lane selections for up to 12 people — you'll need to be connected in the "My Family and Friends" area of the My Disney Experience app.
Frequently Asked Questions
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